RETURN & REFUND POLICY
Eligibility for Returns
We offer a 7-Day No-Hassle Return Policy for all Colorpik Pen products sold on our websites to global customers. You may return the Colorpik Pen for any reason without providing a justification within 7 calendar days of receipt. To qualify for a full 100% refund (excluding original shipping costs, unless the return is due to our error), the Colorpik Pen must be: (1) Returned in its original, unopened, and undamaged packaging; (2) In brand-new, unused condition with no signs of wear, damage, or tampering; (3) Accompanied by all original accessories (e.g., chargers, manuals, warranty cards) and proof of purchase (order confirmation email or invoice).
Additionally, we offer a 30-Day Defect Return Policy for global customers: If your Colorpik Pen malfunctions, exhibits defects in materials or workmanship, or fails to perform as described within 30 calendar days of receipt, you are eligible for a full refund, replacement, or repair (at our discretion), with no restocking fee. This also applies to cases where we ship the incorrect, damaged, or defective Colorpik Pen to you.
For returns requested after the 7-day no-hassle period and 30-day defect period (if applicable), the following restocking fees will apply, provided the Colorpik Pen is still in resellable condition: (1) A 25% restocking fee for unopened Colorpik Pen in original packaging; (2) A 50% restocking fee for opened Colorpik Pen that are in original condition with all accessories; (3) No refund will be issued for Colorpik Pen that are heavily damaged, missing key accessories, or have been tampered with (e.g., altered serial numbers, broken seals).
Note: Original shipping costs are non-refundable for non-defect Colorpik Pen returns. For returns due to our error (e.g., wrong Colorpik Pen, defective Colorpik Pen), we will cover the cost of return shipping via a pre-paid shipping label.
Return Process:
- Submit a return request via our website’s “Contact Us” or contact our customer support team at support@smartcolorpen.com within the eligible period, providing your order number, product details, and reason for return.
- Wait for pre-approval and receive a unique RTV (Return to Vendor) number from our team (valid for 14 days).
- Clearly mark the RTV number on the outside of the return package (do not write on the original product packaging).
- Ship the return package to our designated fulfillment center (address provided with RTV approval) using a trackable shipping method (we are not responsible for lost or untracked returns).
- Once we receive and inspect the return (typically 3-5 business days), we will process your refund or replacement. Refunds will be issued to your original payment method within 5-7 business days (processing times may vary by payment provider).
Order Cancellation Policy
You may cancel your order for a full refund (including shipping costs) within 24 hours of placing the order, provided that the order has not yet been processed or shipped. To cancel, contact our customer support immediately with your order number. Once the order has been processed (i.e., marked as “shipped” or “preparing to ship”), cancellation is no longer available, and you will need to follow the return process outlined above.
For pre-ordered Colorpik Pen: If you cancel a pre-order more than 30 days before the scheduled shipping date, you will receive a full refund. If you cancel within 30 days of the scheduled shipping date, a 10% cancellation fee will apply (to cover processing and inventory costs). All pre-order payments for Colorpik Pen are held in a secure escrow account until the product is shipped, in compliance with applicable consumer protection regulations.
If you receive your Colorpik Pen and find it malfunctioning or defective (within the 30-day defect period), please do not attempt to disassemble or repair it yourself (as this will void the warranty). Contact our support team immediately for a replacement, refund, or repair arrangement. We may request photos or a short video of the defect to expedite the process.
Product Modifications & Warranty Disclaimer
Our Colorpik Pen products are subject to ongoing improvements and updates. While we strive to provide accurate product descriptions and specifications, we reserve the right to make minor modifications to Colorpik Pen design, components, or packaging (without affecting core functionality) prior to shipping, in compliance with applicable electronics safety standards. We will notify you of any material changes (e.g., significant feature adjustments, delayed shipping) via email, and you may choose to cancel the order for a full refund if the changes are unsatisfactory.
Warranty Note: All our Colorpik Pen products come with a 1-year limited warranty for global customers, covering defects in materials and workmanship. The warranty does not cover accidental damage, misuse, improper installation, or damage caused by third-party repairs to the Colorpik Pen. For warranty claims, contact support@colorpik.ai with your order number and proof of defect.
Customer Support & Contact Information
For Colorpik Pen return requests, order cancellations, warranty claims, or other inquiries related to returns and refunds: – Email: support@colorpik.ai (Support team, response time: 1-2 business days)